Catering for Guests with Disabilities

Peckforton Castle is a grade one listed building. Although only constructed during the Victorian era, the Castle is built to authentic medieval plans, so much so that English Heritage regard it as the only intact 'style' medieval Castle in the country. The Castle is constructed in sandstone & has multiple levels accessed by numerous staircases some of which are stone spirals and have a steep step gradient. Majorstage Ltd t/a Peckforton Castle has worked extremely closely with English Heritage & the Local Authority to try and make the Castle as accessible as possible for all people who wish to visit. Unfortunately, owing to the nature and style of the premises and the restrictions on altering the building (inside and out) it is not possible for complete access to be given to everybody. How accessible the Castle is will, to degree, be dependant upon the nature and extent of each individual's disability. If, for example, an individual is completely wheelchair bound then, regrettably, that person will not be able to access certain parts of the building.

Our team at the Castle are trained to deal with difficult circumstances & to assist wherever possible in order that the castle can be enjoyed by most people. For example we offer valet car parking, we have two disabled parking spaces within the castle walls, luggage assistance is always offered and we have our own wheelchair onsite. If you have difficulty with steps one of our team would be delighted to help you. Our staff is trained to lift wheelchairs up steps using what's known as the ‘guard of honour' technique which has been fully risk assessed. We do have three chair lifts fitted to three separate staircases within the building which assist guests in reaching our 1851 restaurant & our function rooms. We have two ground floor bedrooms one of which has a fully compliant shower toilet facility; the other has a bath with grab rails. On the ground floor level we also have a disabled toilet. Ten further executive bedrooms have the benefit of having a lift servicing them, the Bell tower/ servants' wing bedroom block has an evac system installed on each floor & all these bedrooms have separate shower cubicles.

Our reception & all our bars/till points have induction loops and we also offer table service in any of our bar/restaurant/lounge areas.

If you would like to visit us and you are unsure as to whether the Castle can cater for your needs, why not just give us a call & we will only be too happy to discuss your requirements with you or better still pay us a visit, we would only be too happy to show you our facilities.

We continue to work with English Heritage & the local authority to improve the facilities at the Castle and we are constantly reinvesting & restoring this magical place. It was one man's dream that we believe should be shared by all.