YOURS TO
DISCOVER

BE PART OF THE MAGIC

A career in hospitality is hard work but it is also one of the most rewarding – a vibrant, fast-paced environment where every day is different and brings its own challenges and rewards.

Peckforton Castle truly is an enchanting place to work, an award winning and breathtaking and very unique venue. Our service philosophy is paramount in all that we do and subsequently in all the roles within the Castle. As a result we look to employ exceptional individuals who share the same passion for customer service as we do.

Please find our current vacancies listed below:

Now Recruiting:

Reception Manager - £22,000 - £26,000

As Reception Manager you will be responsible for:

  • The day to day operation and management of the reception and reservations department.
  • Recruitment and development of the team including interviewing, appraisals, induction plans, staff training and disciplinary.
  • Delivering and maintaining departmental standards in alliance with the Company SOP’s.
  • Ensuring all company procedures are adhered to and recorded.
  • Adhering to all Health and Safety rules and procedures, ensuring audits are carried out and documented in line with company policy.
  • Ensuring reception is fully staffed and equipped to provide the highest standard of service at all times, whilst adhering to departmental wage budgets.
  • Leading, motivating, training and developing your staff, to work as an effective and enthusiastic team enabling them to deliver their best.
  • Managing and motivating the team in order to improve sales and the quality of the guest experience.
  • Analysing guests comments, feedback, online reviews and sharing them with the team. Taking responsibility for constructive/negative feedback, turning around any complaints and protecting the business’s reputation.
  • Ensuring reception area including entrance and Castle Lounge are kept clean and tidy at all times.
  • Focusing on outstanding customer service aiming to exceed our guest’s expectations, making each and every person feel special.
  • Developing team spirit and motivation, by creating a good working atmosphere, carrying out training and giving honest feedback.
  • Conducting monthly, quarterly and annual performance appraisals, setting targets for your team and ensuring each individual has their own personal development plan.
  • Applying excellent attention to detail, maintaining effective controls and implementing the necessary systems and procedures for smooth running of your department.
  • Dealing with guest enquiries and resolving any customer complaints.
  • Liaising with the Sales Director and General Manager to maximise occupancy, rates and revenue.

Who we are looking for:

  • A Reception Manager who, as well as having excellent skills as a professional manager, of 2-3 years in a similar position, within the hospitality industry, has excellent guest focus and a real passion for the industry. You must be hands on, motivated, a leader, team builder…leading by example at all times.
  • Someone with the ability to efficiently manage the reception department, including bookings, rates, audits and 3rd party booking channels, so your organisational skills will be of paramount importance.
  • Experience with front office systems, preferably Rezlynx.
  • The ideal candidate will be energetic and enthusiastic about hospitality, with exceptional customer service top of their agenda. Must be flexible and be able to work under pressure.
  • Someone who understands that customer service is paramount to any business and that all guests receive a warm and personalised welcome, maintaining the personal touch, building relationships with clients, with the embodiment of having a frequent presence on the floor.
  • A strong communicator with guests, fellow managers and departments throughout the business.
  • A leader who is flexible, organised, methodical, pro-active, responsive, well organised and guest oriented.
  • A creator of a happy working atmosphere, vital to the successful running of the department. It is important you help the business to retain staff and keep them rewarded and motivated in their roles.
  • The Reception Manager will have Duty Management responsibilities and will be required to complete Duty Management shifts.
  • The Reception Manager requires basic Health and Safety knowledge and preferably have 1st aid in the workplace certificates.

What we can offer:

In return for your skills and experience, we are offering a salary of £22 - £26k per annum, plus company benefits. Salary is dependent on experience.

This is an excellent opportunity to further test your skills and experience in a high quality food establishment and develop your career in a positive way.

This is a great opportunity to join an innovative Independent Company that will continue moving forward, where you can showcase your skills and be part of a successful team.

We will offer the successful candidate a number of fantastic benefits at such as:

  • Competitive salary with progression and incentive opportunities.
  • 28 days holiday per year.
  • Discounts on food & drink, treatments, activities, products, events and accommodation.
  • Friendly and personal working environment.

Please send your CV to Daniel Naylor via email dnaylor@peckfortoncastle.co.uk

Receptionist - Full/Part time

A fantastic opportunity for a bright and enthusiastic receptionist to join their team.

Reporting to the Reception Manager your main duties & responsibilities will be:

  • To assist the Reception Manager in the smooth operation of all areas of the reception department.
  • To liaise between the guest and hotel teams to ensure complete guest satisfaction, identifying and responding to any guest requests, efficiently and effectively.
  • Responsible for switchboard operation and transferring phone calls to correct extension or taking accurate messages.
  • Responsible for the making of reservations for guests over phone, in writing, or walk ins.
  • Collecting, posting, and balancing payments to the Rezlynx system.
  • Accounting for all activity (transactions & postings) for entire shift.
  • Informing guests of amenities available as well as pertinent hotel information at all times.
  • Oversee the cashing up of the reception till.
  • To communicate & liaise with all departments on a daily basis as and when required.

Your working hours will be on a shift pattern.

The ideal candidate should have:

  • Good experience working in a busy reception environment.
  • Good communication and organisational skills.
  • Commitment to delivering excellent customer care.
  • A get up and go attitude.

Please send your CV to Stephanie Dennan via email sdennan@peckfortoncastle.co.uk

Beauty Therapist - Part time - £7.00 per hour

A fantastic opportunity has arisen for a bright and enthusiastic beauty therapist to join the team at one of Cheshire most prestigious hotels, historic Peckforton Castle is a luxury venue for weddings, conferences and events and is currently looking for a passionate spa therapist who is professional and can offer a personal approach to service.

Reporting to the Spa Manager your main duties & responsibilities will be:

  • To assist the Spa Manager in the smooth operation of all areas of Tranquility
  • Consistently working to high standards when dealing with customers and performing treatments
  • Managing treatment and package bookings using the hotels in house systems
  • Upgrading and retailing of Elemis products and treatments
  • Collecting, posting, and balancing payments to premier software
  • Dealing with payments and end of day banking
  • Communicating with all departments on a daily basis as and when required.

Please send your CV to Milly Owen via email tranquility@peckfortoncastle.co.uk

To enquire further please contact:

Daniel Naylor: Operations and Human Resources Manager
Email: dnaylor@peckfortoncastle.co.uk
Tel: 01829 260 930