We guarantee to offer on our website the best available rate in the market. If a better rate is found elsewhere for the same booking details(*) then not only will Peckforton Castle match the lowest rate, but will also offer a complimentary room upgrade.
(*) Subject to terms and conditions:
- Rooms must be booked direct on Peckforton Castle's website on the lowest rate that was available at the time of booking in order for the Guarantee to apply.
- If a lower rate is found within two hours of booking, a Guarantee claim must be submitted to Peckforton Castle at firstname.lastname@example.org together with a screen-shot showing the booking details and the lower quoted rate.
- Any lower rate must be for the same room type, dates and have the same restrictions and rules as rate booked with Peckforton Castle.
- Any Guarantee claim must be submitted within 24hrs of booking and also must be received not less than two days prior to the arrival date to allow time for claim to be processed.
- The Guarantee does not apply to any non-public rates (eg negotiated corporate rates; group, event, banqueting or conference rates; rates linked to any other promotion or voucher). The Guarantee does not apply to pre-agreed rates with specific clubs, societies, groups or organisations.
- On a booking for multiple nights, each night will be checked on an individual basis for rate comparison.
- The complimentary room upgrade will be to a room-type superior to that room-type booked.
- No claims can be submitted based on fluctuations or disparity in currency exchange rates.
- Peckforton Castle reserve the right to modify or cancel the guarantee at any time without prior notice.